Return and Refund Policy

1. Overview

At Foldeva, we want you to have a positive shopping experience. This Return and Refund Policy explains the conditions for returning products, requesting refunds, and resolving issues with your order.

Please read this policy carefully before making a purchase.

2. Return Eligibility

Customers may request a return within 30 days of delivery, provided the product meets the following conditions:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or an order confirmation is provided.

Certain items may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such exclusions will be communicated where required by law.

3. How to Request a Return

To request a return, contact our customer support team with the following information:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos of the product, if it arrived damaged or defective.

Email: support@foldeva.shop

Please wait for return instructions before sending a product back. Returns sent without prior authorization may experience processing delays.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@foldeva.shop as soon as possible.

Include your order number and clear photographs of the issue, if applicable. We will review your request and explain the available resolution, which may include a replacement, return, or refund, as appropriate under our policies and applicable law.

5. Refund Process

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method within 5–10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after this period, please contact us for assistance.

6. Return Shipping Costs

For returns due to a change of mind or an incorrect choice, the customer may be responsible for return shipping costs, where permitted by law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and explain the appropriate return shipping arrangements.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or our stated policy.

7. Exchanges

If you wish to exchange a product, please contact us at support@foldeva.shop.

Exchanges are subject to product availability and eligibility. If an exchange is unavailable, we may offer another appropriate resolution in accordance with our policies and applicable law.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has been processed or shipped. If an order is successfully canceled after payment, any applicable refund will be processed to the original payment method.

9. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products clearly identified as non-returnable before purchase, where permitted by law.

  • Personalized or custom-made products, where applicable.

  • Items excluded for hygiene or safety reasons, where legally permitted.

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or bank to ask whether the refund is pending.

  3. If the refund is still missing, contact us at support@foldeva.shop.

We will do our best to help you resolve the issue.

11. Contact Information

For return, refund, or exchange inquiries, please contact:

Business Name: Foldeva
Email: support@foldeva.shop
Phone: (849) 426-6839
Address: 127 W 9th St, Coffeyville, Kansas 67337, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM MST

Thank you for shopping with Foldeva. We appreciate your trust and the opportunity to serve you.